Berikut kami sajikan Tata Cara Pengaduan Penyalahgunaan Wewenang atau Pelanggaran yang dilakukan baik oleh pejabat Badan Publik maupun pihak yang mendapatkan izin atau perjanjian kerja dari Badan Publik yang bersangkutan:
Aduan tidak langsung dapat disampaikan melalui :
- Telepon : (0274) 367381/367386 ekstensi 158
- Surat tertulis
- Kotak saran;
- e-mail : rsudps@bantulkab.go.id
- Melalui link : https://linktr.ee/rsudps_bantul
- SMS dan WhatsApp081328866866
- Media sosial:
- Instagram : RSUDPS
- Facebook : RSUDPS
- Tiktok : RSUDPS
- Kanal E Lapor :
Sistem Pengelolaan Pengaduan Pelayanan Publik Nasional – Layanan Aspirasi dan Pengaduan Online Rakyat (SP4N-LAPOR);
Regulasi :
1. Panduan Penanganan Pengaduan. Download
2. SK TIm Pengelola Pengaduan Download
3. Berikut SOP Pengelolaan Pengaduan Pelayanan Publik (SP4N LAPOR) Download
atau bisa langsung menghubungi Pemerintah Kabupaten Bantul di sini dan RSUD Panembahan Senopati Bantul di sini
Rekap Data Pengaduan
Laporan Pengaduan :
a. Laporan Tahunan:
| No | Tahun | Jumlah Pengaduan masuk | Jumlah Laporan Yang di tindaklanjuti |
| 1 | 2023 | 312 | 312 |
| 2 | 2024 | 107 (Triwulan I ) | 107 (Triwulan I ) |
| 3 | 2024 | 66 (Triwulan II) | 66 (Triwulan II) |
| 3 | 2024 | 83 ( Triwulan III) | 83 (Triwulan III) |
| 4 | 2024 | 77 ( Triwulan IV) | 77 ( Triwulan IV) |
| 5 | 2025 | 298 | 298 |
| 6 | 2026 | 69 (Tiwulan II) | 69 (Tiwulan II) |
c. Laporan Pengaduan 2025
| TABEL 1 REKAP PENANGANAN PENGADUAN 2025 | |||||||||||||||||||||||
| NO | BULAN | LANGSUNG | WA CENTER | SMS CENTER | WEB | KOTAK SARAN | ULASAN GOOGLE | SP4N-LAPOR | SURVEY KEPUASAN MASYARAKAT | BPJS | JUMLAH | ||||||||||||
| Jml Aduan Masuk | Jml Aduan Tertangani | Jml Aduan Masuk | Jml Aduan Tertangani | Jml Aduan Masuk | Jml Aduan Tertangani | Jml Aduan Masuk | Jml Aduan Tertangani | Jml Aduan Masuk | Jml Aduan Tertangani | Jml Aduan Masuk | Jml Aduan Tertangani | Jml Aduan Masuk | Jml Aduan Tertangani | Jml Aduan Masuk | Jml Aduan Tertangani | Jml Aduan Masuk | Jml Aduan Tertangani | Jml Aduan Masuk | Jml Aduan Tertangani | Jml Aduan Masuk | Jml Aduan Tertangani | ||
| 1 | JANUARI | 0 | 0 | 16 | 16 | 1 | 1 | 0 | 0 | 1 | 1 | 0 | 0 | 15 | 15 | 0 | 0 | 0 | 0 | 2 | 2 | 35 | 35 |
| 2 | FEBRUARI | 0 | 0 | 4 | 4 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 7 | 7 | 0 | 0 | 0 | 0 | 6 | 6 | 17 | 17 |
| 3 | MARET | 2 | 2 | 9 | 9 | 0 | 0 | 0 | 0 | 1 | 1 | 0 | 0 | 5 | 5 | 0 | 0 | 0 | 0 | 0 | 0 | 17 | 17 |
| 4 | APRIL | 4 | 4 | 11 | 11 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 12 | 12 | 0 | 0 | 0 | 0 | 9 | 9 | 36 | 36 |
| 5 | MEI | 1 | 1 | 10 | 10 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 18 | 18 | 0 | 0 | 0 | 0 | 0 | 0 | 29 | 29 |
| 6 | JUNI | 1 | 1 | 3 | 3 | 0 | 0 | 0 | 0 | 2 | 2 | 0 | 0 | 13 | 13 | 0 | 0 | 0 | 0 | 2 | 2 | 21 | 21 |
| 7 | JULI | 3 | 3 | 6 | 6 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 8 | 8 | 0 | 0 | 0 | 0 | 3 | 3 | 20 | 20 |
| 8 | AGUSTUS | 1 | 1 | 9 | 9 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 10 | 10 | 0 | 0 | 1 | 1 | 2 | 2 | 24 | 24 |
| 9 | SEPTEMBER | 2 | 2 | 9 | 9 | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 9 | 9 | 0 | 0 | 0 | 0 | 0 | 0 | 21 | 21 |
| 10 | OKTOBER | 0 | 0 | 20 | 20 | 0 | 0 | 0 | 0 | 1 | 1 | 0 | 0 | 9 | 9 | 0 | 0 | 0 | 0 | 1 | 1 | 31 | 31 |
| 11 | NOVEMBER | 1 | 1 | 3 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 10 | 10 | 0 | 0 | 0 | 0 | 3 | 3 | 17 | 17 |
| 12 | DESEMBER | 3 | 3 | 9 | 9 | 1 | 1 | 0 | 0 | 1 | 1 | 1 | 1 | 12 | 12 | 0 | 0 | 0 | 0 | 3 | 3 | 30 | 30 |
| JUMLAH | 18 | 18 | 109 | 109 | 3 | 3 | 1 | 1 | 6 | 6 | 1 | 1 | 128 | 128 | 0 | 0 | 1 | 1 | 31 | 31 | 298 | 298 | |
d. Laporan Triwulan 1 Tahun 2026
| NO | BULAN | LANGSUNG | WA CENTER | SMS CENTER | WEB | KOTAK SARAN | ULASAN GOOGLE | SP4N-LAPOR | SURVEY KEPUASAN MASYARAKAT | BPJS | JUMLAH | ||||||||||||
| Jml Aduan Masuk | Jml Aduan Tertangani | Jml Aduan Masuk | Jml Aduan Tertangani | Jml Aduan Masuk | Jml Aduan Tertangani | Jml Aduan Masuk | Jml Aduan Tertangani | Jml Aduan Masuk | Jml Aduan Tertangani | Jml Aduan Masuk | Jml Aduan Tertangani | Jml Aduan Masuk | Jml Aduan Tertangani | Jml Aduan Masuk | Jml Aduan Tertangani | Jml Aduan Masuk | Jml Aduan Tertangani | Jml Aduan Masuk | Jml Aduan Tertangani | Jml Aduan Masuk | Jml Aduan Tertangani | ||
| 1 | JANUARI | 0 | 0 | 16 | 16 | 1 | 1 | 0 | 0 | 1 | 1 | 0 | 0 | 15 | 15 | 0 | 0 | 0 | 0 | 2 | 2 | 35 | 35 |
| 2 | FEBRUARI | 0 | 0 | 4 | 4 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 7 | 7 | 0 | 0 | 0 | 0 | 6 | 6 | 17 | 17 |
| 3 | MARET | 2 | 2 | 9 | 9 | 0 | 0 | 0 | 0 | 1 | 1 | 0 | 0 | 5 | 5 | 0 | 0 | 0 | 0 | 0 | 0 | 17 | 17 |
